Enhanced Support Begins
JEDDAH, Saudi Arabia, KONE officially inaugurated its enhanced Customer Service Center, reinforcing its commitment to delivering seamless, reliable customer support across the Kingdom.
Customers receive 24/7 assistance in Arabic and English for service requests, maintenance inquiries, and equipment-related concerns, ensuring every interaction remains smooth and dependable.
Building Trust Through Innovation
The center supported approximately 11,000 customer interactions in 2025. Moreover, intelligent call management and a target response time of 20 seconds help resolve issues quickly. Consequently, KONE strengthens customer confidence while supporting Saudi Arabia’s growing cities with innovative, safe, efficient, and sustainable solutions.
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