Showing posts with label KONE. Show all posts
Showing posts with label KONE. Show all posts

KONE Raises the Bar for Customer Service in Saudi Arabia




Enhanced Support Begins

JEDDAH, Saudi Arabia, KONE officially inaugurated its enhanced Customer Service Center, reinforcing its commitment to delivering seamless, reliable customer support across the Kingdom.

Customers receive 24/7 assistance in Arabic and English for service requests, maintenance inquiries, and equipment-related concerns, ensuring every interaction remains smooth and dependable.

Building Trust Through Innovation

The center supported approximately 11,000 customer interactions in 2025. Moreover, intelligent call management and a target response time of 20 seconds help resolve issues quickly. Consequently, KONE strengthens customer confidence while supporting Saudi Arabia’s growing cities with innovative, safe, efficient, and sustainable solutions.

Elevating Gender Equality: KONE's Commitment to Women in the Workplace


In the ever-evolving landscape of corporate responsibility, KONE, a global leader in the elevator and escalator industry, has garnered significant recognition for its unwavering commitment to diversity, equity, and inclusion (DEI). For the second consecutive year, KONE has been named one of the Top 10 Best Companies for Women in the Gulf, an esteemed accolade awarded by Avtar and Seramount. This recognition highlights KONE's dedication to creating an inclusive workplace where all employees, particularly women, are empowered to thrive, lead, and succeed in their careers.
KONE’s approach to diversity is not merely a corporate strategy; it is a fundamental aspect of its operational philosophy. The company’s RISE strategy 2025–2030 places people and culture at the forefront of its mission. By fostering a collaborative and inclusive environment, KONE positions itself as one of the most desirable companies to work for in the Gulf Cooperation Council (GCC) region. Maria Manzoor, People & Communications Director for KONE Middle East, Türkiye, and Africa, emphasizes that diversity and inclusion are integral to their daily operations and innovation efforts. Consequently, this recognition serves to reinforce KONE’s ongoing initiatives and inspires further growth in gender inclusivity within the organization.

A Vision for Gender Equity in the GCC

KONE's ambitious vision extends beyond recognition; it encompasses tangible goals aimed at achieving gender equity within its ranks. The company has set a global target of ensuring that 35% of director-level positions are held by women by the year 2030. This commitment demonstrates KONE's proactive stance in addressing gender disparities in leadership roles. In the GCC, the organization is implementing various initiatives, including mentorship programs, emerging leader tracks, and equitable recruitment practices. These programs are designed to empower women, providing them with the necessary tools and support to ascend to senior positions.

Loay Dajani, Managing Director for KONE Middle East, Türkiye, and Africa, articulates that this recognition as one of the Top 10 Best Companies for Women in the Gulf reflects KONE's dedication to its RISE strategy. By manifesting a workplace culture that prioritizes support and empowerment, KONE aims to create the best People Flow® experiences not only for customers but also for its employees. As KONE continues to invest in its workforce and cultivate an environment rich in equal opportunities, it plays a pivotal role in shaping a more inclusive and innovative future across the GCC and beyond.

KONE's recognition as a leading advocate for women in the workplace resonates deeply within its corporate ethos and strategy. By prioritizing diversity and inclusion, KONE not only enhances its organizational culture but also contributes to the broader goal of gender equity in the corporate landscape. As KONE pursues its ambitious objectives, it sets a valuable precedent for other companies in the region, proving that commitment to gender inclusion is not just a moral imperative but a catalyst for innovative growth and success.

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